Post by ruhaimaromana22 on Nov 5, 2024 3:57:12 GMT
In September, we managed to do a lot of new things to make your communication with clients even more convenient and faster!
First things first
1. Unlimited number of recipients in the mailing list Outgoing messages
We listened to your requests to social media marketing service remove the limit on the number of recipients in the mailing list via messengers and social networks. Now you can notify all your clients at once about new promotions, product arrivals and other important company news. Even if your client base consists of several hundred thousand recipients, the letter will reach each of them)
2. Adding recipients to the response copy in the RMO
We noticed that not all recipients could be added to the response copy in the RMO, which made your work difficult. Now you can specify any email addresses and discuss important issues without thinking about such trifles.
3. Requests in the bot's work in the chat on the site are closed after an hour of inactivity
Now requests in the bot in the chat on the site are closed automatically after an hour of no response from the client. This will allow you to correctly calculate the dialogue duration indicator, both for the bot itself and for the operators to whom the message is forwarded. Evaluate the efficiency of your employees even more accurately and find growth points.
4. Push-button bot sends pictures
We taught our bot to send pictures as a file. Previously, when operators sent any images, clients were shown an internal link in addition to the picture, which could confuse them. Now such situations will not happen, share instructions and other useful images with users.
We added the ability to insert links into service messages in the chat on the site. Now you can not only report that the chat is closed, but also offer to rate the conversation, go to your site or offer to subscribe to your social networks.
At the moment, you can change the message and insert a link into it through technical support. But we are working on allowing you to change messages in your Personal Account yourself in the future.
6. How a telecommunications equipment manufacturer coped with x3 contact center load
We prepared a case where we talked about which channels helped reduce the load during a sharp increase in the number of requests, how the company evaluates employee KPIs and calculates bonuses using the LiveTex solution. We talked about everything in the case .
To stay up to date with all the news, bookmark the link to our blog, subscribe to the telegram channel or VKontakte group .
If you are not with us yet, registerand evaluate all the possibilities of the LiveTex platform without restrictions for 14 days free of charge. And if you don’t know where to start, contact our managers in any convenient communication channel: they will help with settings and selection of the optimal tariffs and solutions for businesses of any scale.
First things first
1. Unlimited number of recipients in the mailing list Outgoing messages
We listened to your requests to social media marketing service remove the limit on the number of recipients in the mailing list via messengers and social networks. Now you can notify all your clients at once about new promotions, product arrivals and other important company news. Even if your client base consists of several hundred thousand recipients, the letter will reach each of them)
2. Adding recipients to the response copy in the RMO
We noticed that not all recipients could be added to the response copy in the RMO, which made your work difficult. Now you can specify any email addresses and discuss important issues without thinking about such trifles.
3. Requests in the bot's work in the chat on the site are closed after an hour of inactivity
Now requests in the bot in the chat on the site are closed automatically after an hour of no response from the client. This will allow you to correctly calculate the dialogue duration indicator, both for the bot itself and for the operators to whom the message is forwarded. Evaluate the efficiency of your employees even more accurately and find growth points.
4. Push-button bot sends pictures
We taught our bot to send pictures as a file. Previously, when operators sent any images, clients were shown an internal link in addition to the picture, which could confuse them. Now such situations will not happen, share instructions and other useful images with users.
We added the ability to insert links into service messages in the chat on the site. Now you can not only report that the chat is closed, but also offer to rate the conversation, go to your site or offer to subscribe to your social networks.
At the moment, you can change the message and insert a link into it through technical support. But we are working on allowing you to change messages in your Personal Account yourself in the future.
6. How a telecommunications equipment manufacturer coped with x3 contact center load
We prepared a case where we talked about which channels helped reduce the load during a sharp increase in the number of requests, how the company evaluates employee KPIs and calculates bonuses using the LiveTex solution. We talked about everything in the case .
To stay up to date with all the news, bookmark the link to our blog, subscribe to the telegram channel or VKontakte group .
If you are not with us yet, registerand evaluate all the possibilities of the LiveTex platform without restrictions for 14 days free of charge. And if you don’t know where to start, contact our managers in any convenient communication channel: they will help with settings and selection of the optimal tariffs and solutions for businesses of any scale.